At Francis Fitness Coaching, we provide digital coaching services that include personalized fitness plans, daily check-ins, and ongoing support through Telegram. We are committed to transparency, fairness, and clarity when it comes to our refund policy.

By purchasing any coaching service, you agree to the terms outlined below.

1. What You’re Paying For
By completing your purchase, you are paying for digital coaching services, including but not limited to:

  • A custom fitness plan, provided after you submit required personal information

  • Daily check-ins and feedback via Telegram

  • Coaching support and accountability

  • Access to digital resources or content

2. Refund Eligibility
Refunds are only granted under limited and clearly defined circumstances:

Eligible for Refund:

  • Duplicate or accidental payment

  • Payment processing errors

  • If the coach fails to deliver the promised services (e.g., custom plan, check-ins, feedback) after you’ve submitted the required information

  • Unauthorized payment or use of a stolen card (with proof and verification)

Not Eligible for Refund:

  • Change of mind after purchasing

  • Change of mind before receiving services

  • Financial difficulties after purchase

  • Expecting in-person coaching instead of online

  • Dissatisfaction with personal results or progress

  • Disagreement with coaching style, tone, or communication approach

  • Failure to participate or engage in the program

  • Missed check-ins or lack of activity by the client

  • Misunderstanding of what the program includes (unless due to misleading info)

  • Signing up but not opening or using Telegram

  • Timezone issues or scheduling conflicts

  • Failure to read the refund policy before purchasing

  • Partner, friend, or family member requesting the refund on behalf of the client

  • Threats of negative reviews in exchange for a refund

  • Completing part of the plan and then requesting a refund

  • Completing the full program and then requesting a refund

  • Downloading or accessing all materials and then requesting a refund

  • Sharing or distributing the program to others

3. Case-by-Case Situations
Some requests may be reviewed individually. Refunds or partial refunds may be considered under specific conditions, such as:

  • Proven unauthorized payment (with sufficient evidence)

  • Accidental purchase of the wrong package

  • Financial hardship (only at the coach’s discretion)

4. Pause and Extension Policy
Instead of refunds, we allow pauses or extensions of your program in cases such as:

  • Injury or medical condition

  • Family emergency

  • Travel or vacation

  • Work or life-related scheduling conflicts

All pause requests must be submitted via Telegram.

5. Timeframe for Refund Requests
All refund requests must be submitted within 3 days of the original payment date. Requests outside this window will not be accepted, except for duplicate payments or confirmed technical errors.

6. Disputes and Chargebacks
Filing a chargeback or payment dispute without first contacting Francis Fitness Coaching directly violates these terms. Clients are expected to attempt direct resolution before engaging in any external action. Chargebacks filed without prior communication may result in account deactivation and denial of further service.

7. Contact for Refund Requests
All refund or pause requests must be sent via Telegram to "t.me/francis2fitness"
We aim to respond within 24 to 48 hours.

8. Legal Notice
By completing your purchase, you agree to this refund policy and acknowledge that digital services are generally non-refundable under UAE and international consumer protection laws. You confirm that you have read and accepted these terms at the time of payment.